Refund Policy

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Local orders must be cancelled 48 hours (72 hours for large orders) before delivery time to avoid a fee of 50% of the total order amount. Order cancellations less than 48 hours prior to delivery will not receive a refund. If you have ordered custom accessories for your order (i.e.- custom display stands, custom tags, etc.) the cost of these items will not be refunded if your order is cancelled less than 5 days prior to delivery date. Policies differ for custom packages. Order specific policies are stated in your invoice terms.

Payments for items being shipped are NON-REFUNDABLE once your order has processed. Orders are shipped Monday-Thursday (unless otherwise specified). All of our products are shipped via USPS. We ship to locations within all states, the U.S. Virgin Islands, and other U.S. territories.

The Cupcake Genie cannot guarantee delivery on a specific date or time. However, for an additional shipping cost, you can always opt to choose USPS Express shipping which is guaranteed by USPS. Once your package leaves our hands and is accepted by the carrier, The Cupcake Genie is no longer held liable for delivery delays, damages caused by carrier malfunctions, and/or severe weather conditions at the delivery point, and the like. The Cupcake Genie does not maintain liability for stolen or misdirected and/or delayed packages if incomplete or inaccurate address information was provided at the time the order was placed. Due to the aforementioned factors, we unfortunately can not offer refunds on shipped items. If for some reason there is an issue with the quality of the product you have received, please contact us directly at [email protected]